Guest Post from Mark Watson. Mark Watson offers career advice at Jobs Today, the leading recruitment brand in many of the towns and cities across the UK, covering over 300 locations from as far north as the Western Isles of Scotland right down to the south coast of England. They are one of the leading and most trusted brands in online recruitment, offering advice and support on how you can enhance your career prospects. You can visit them now at www.jobstoday.co.uk
Call centre jobs can be ideal for anyone who needs flexibility in their working hours, or for people who may need to come and go from time to time, if they have other commitments. They can also be a starting point for people to try and move into superior or management roles.
The great thing about call centre jobs is that you don’t necessarily need to have any specific experience or qualifications in order apply for them. Above all else, employers will be looking for someone with a positive attitude, a bright bubbly personality and the ability to talk to people on the phone. So if you’re thinking about applying for a job in a call centre, don’t worry if you’ve never done this type of work before.
Most call centre jobs will involve shift work, as these days many call centres open for business at around 7am and some stay open as late as 11pm. So, if you have other things going on in your life it might be possible to combine the two. For example, lots of actors work in call centres in the evening so that they’re free for auditions or rehearsals during the day. This type of work also suits students who have classes and seminars during the day and need to fit work around their studies.
Apart from an ability to chat to people on the phone and stay upbeat, call centre workers need to have a lot of patience. Dealing with the general public can be tough, and it can be even tougher dealing with them over the phone when you don’t have the luxury of being able to sort things out face to face. If you work in a call centre that deals with a lot of complaints, then you may have to deal with people who are frustrated and fed up from time to time. However, it’s important to remember not to take things personally. Whatever the customer is complaining about has nothing to do with you and it’s all just part of the job. Lots of training will be provided to help you deal with the occasional tricky situation, and you’ll find that most of the time, as long as people know the issue is being dealt with they will be more than reasonable.
All in all, there are lots of benefits to working in a call centre, so if you enjoy talking to people and need flexibility in your work then this could be the ideal job for you.